By Alex Liddington-Cox and James Fitzpatrick As any media and communications professional or company spokesperson will know, when a crisis occurs, everything unfolds rapidly. The pressure is on to put together a response and get a handle on the story before it spirals of your control. If you're unprepared, building strategy on the run, and choosing words based on 'gut feel'; there's only a small chance you'll succeed. Every time our team gets called out to support an organisa
As soon as a critical incident occurs, all eyes will be on you. Your key stakeholders, the media, and the broader general public will be itching to see how you respond.
Will your staff and media representatives come across as ready, willing, and able to handle the incident? Or will they seem unprepared, evasive, and incapable? When the University of California, Los Angeles (UCLA) was rocked by a murder-suicide of a professor and student in June 2016, the university's respons
The recent leak of millions of documents dubbed the “Panama Papers” has created reputational disasters for politicians, corporations and countries involved in the scandal. The papers imply that those involved have created shell companies with the help from a law firm, Mossack Fonseca. These companies help people shield their money from tax collectors, regulators and creditors. In other words, people are able to hide their money if they do not wish to pay tax in the country in
In November last year, a dam holding millions of litres of mining waste in south eastern Brazil burst. The ensuing flood of mud and waste water engulfed nearby towns, destroyed homes, killed 19 people and polluted the water supply which served a quarter of a million people. Samarco – a company owned by mining giants BHP Billiton and Vale – operated the dam. The human and environmental impact of the dam bursting was a disaster. The ramifications of the way in which BHP Billit
Product recalls or food related incidents are the biggest threats to those working in food or food manufacturing industries. Food related incidents can impact simultaneously both on the retailer and the supplier. They also have the ability to significantly impact a brand’s reputation as well as their bottom line. Chipotle found out this the hard way when their restaurants had a widespread outbreak of multiple foodborne illnesses such as E-coli in 2015. More recently here in A
The music festival Stereosonic has recently come under considerable fire and scrutiny after multiple deaths, hundreds of drug related arrests and overdoses during the festival this year. In the past 12 months alone there has been 6 festival related deaths in Australia. The question must be asked: are festival organisers competent and skilled enough to deal with a crisis like excessive drug use? Or should they be doing more to combat and aide the police in minimising drug use
Public perception can affect the way in which you, your company and your message is received for a long time. It’s 2015 and we are still hearing about the catastrophic, 87 day long, BP Deepwater Horizon Oil Spill of 2010, and the many ill thought out remarks to the media from their former CEO, Tony Hayward. The one we all remember from Hayward is of course the “I’d like my life back” video that framed the worst accidental marine oil spill in history as simply an inconvenience