By Georgia Comensoli and James Fitzpatrick Soccer left on the bench in Australian World Cup broadcast failure It’s considered the biggest sporting event in the world but for those lucky enough to live down under, this year’s World Cup coverage has been disappointing. Due to funding cuts, the Soccer World Cup’s usual broadcasters, SBS, were unable to cover all games. Optus jumped in, securing exclusive rights to air many of the games via their mobile app ‘Optus Sport’. What ha
On Thursday 8 June 2017, alongside our technology partner, BlackBerry, we launched the Melbourne Shield; a critical incident alerting and communication solution for Melbourne's major venues and organisations. The Melbourne Shield uses AtHoc, BlackBerry's Crisis Alerting software, to connect Melbourne's major organisations in an exclusive critical incident network - immediately alerting key personnel when a major incident occurs and enabling them to communicate with their coun
No? We have a simple solution. AtHoc What will be one of the biggest challenges for crisis communicators in 2017? Speed. In this day and age, when something goes wrong – there’s a bomb threat in your building, an active aggressor at the front door, or a severe weather event on its way - your stakeholders (consumers, employees, partners etc.) will expect to be alerted immediately. They know the technology exists (through SMS, mobile apps, email, smart-watches, live tv screens,
What has the Briggs Communications team been up to in the lead up to Christmas? Preparing crisis response kits and procedures for our clients to use over the Christmas break. Why? Murphy’s law. When something’s going to go wrong, it’ll all goes wrong, and it’ll happen at 3am on Christmas morning when your crisis team and senior managers are a million miles away. What should organisations and their crisis management teams be doing to prepare themselves for the Christmas break?
As soon as a critical incident occurs, all eyes will be on you. Your key stakeholders, the media, and the broader general public will be itching to see how you respond.
Will your staff and media representatives come across as ready, willing, and able to handle the incident? Or will they seem unprepared, evasive, and incapable? When the University of California, Los Angeles (UCLA) was rocked by a murder-suicide of a professor and student in June 2016, the university's respons
What is Facebook Live Streaming? Facebook Live – like Twitter’s Periscope - gives users the ability to start video streams from their phone and broadcast them live to the world. Simply open the Facebook app on your smartphone, click on Status, and then click the live video icon. Whatever you film now will be live broadcast to the world. What does this mean for organisations and crisis management? It means social media is now first on scene. As soon as an incident occurs at yo
Why crisis management matters Any organisation can experience a crisis. A crisis is a situation that threatens – or has potential to threaten – your people, operations, assets, environment, reputation, or long term prospects, and requires immediate attention. Research estimates somewhere between 25 and 80 per cent of a company’s market value is directly attributable to its reputation1 2 3 4, and a recent Deloitte study5 found that 48 per cent of the 300 board members surveyed
The recent leak of millions of documents dubbed the “Panama Papers” has created reputational disasters for politicians, corporations and countries involved in the scandal. The papers imply that those involved have created shell companies with the help from a law firm, Mossack Fonseca. These companies help people shield their money from tax collectors, regulators and creditors. In other words, people are able to hide their money if they do not wish to pay tax in the country in
By James Fitzpatrick On Monday 11 January, the Court of Arbitration for Sport (CAS) shocked the AFL community when it found 34 past and present Essendon players guilty of doping and sanctioned them, ‘with a period of ineligibility of two years, commencing on 31 March 2015, with credit given for any individual period of ineligibility already served. Thus, most of the suspensions will come to an end in November 2016’ (read the full Arbitral Award here). This decision overturn
By James Fitzpatrick If Australia’s private sector and emergency services want to increase their respective resilience against critical incidents, we must improve the relationship and communication between the two. The emergency services charter vs the private sector charter Australia’s emergency services deliver a high standard of immediate tactical response. Their primary mission is to ensure the safety and security of the Australian populace, and secondarily to protect cr
The Companion app is the latest app in personal safety - allowing you to allocate friends, family, or security departments to track your movements as you walk home. How it works Companion has a number of nifty instalments including 'smart triggers' which trigger alerts when the phone detects running, your headphones being pulled out of the jack, or you diverting off your proposed path. When an alert is triggered, the app will ask if you're ok and if you don't respond, it will
By James Fitzpatrick Last week we shared an article on the importance of having one source of the truth during a critical incident or emergency. We highlighted the necessity of establishing an easily accessible spot where all stakeholders know to go for the most up to date and reliable information. As we were preparing that article for our monthly newsletter, yet another mass shooting occurred at a university, this time at the Umpqua Community College in Oregon. The October 1
Our friends across the pacific are today taking part in a National PrepareAthon Day with a simple yet poignant motto: Don’t Wait. Communicate. Make your emergency plan today. Run by the Federal Emergency Management Authority (FEMA), the day is the climax of America’s National Preparedness Month, held every September. The Aim: to increase the preparedness and resilience of families and businesses against critical incidents and natural disasters. The Method: host hazard-specifi
By James Fitzpatrick Every word Turnbull has spoken since he announced that he would challenge Abbott for the Liberal leadership last week has rolled off his tongue so eloquently that it reminds me of a flawlessly choreographed dance where every move has been rehearsed tirelessly. Unfortunately for Turnbull, this alleged fascination with mirrors is also one of his most frequent critiques: Irrespective of what you think the real motive behind Turnbull’s mirror rehearsing to be
Universities, airports, sporting venues – any place of mass gathering – must have a centralised communication point (a.k.a one source of the truth), that all stakeholders can rely upon for up-to-date information during an emergency. “It’s really frustrating because there is no campus-wide updating from a central command centre. Everything we’re getting is just rumours.” These are the words of a Delta State University Lecturer whose office is across the street from where a fel
By James Fitzpatrick According to a recent article in the Asia-Pacific Aviation Business journal, an unmanned aircraft has successfully delivered around five kilograms of pharmaceuticals and medical supplies from a local airport in the US State of Virginia to a free medical clinic in another part of the state. The exercise was a trial for a research project that NASA and an Australian start-up company, Flirtey, are leading. Aviation Business reports this test is another exam
“The cyber threat to Australian organisations is undeniable, unrelenting and continues to grow.” This is the opening line of the Australian Government’s Cyber Security Centre Threat Report for 2015 – and it’s matched by the opinions of cyber experts around the world: attacks are only going to get more frequent and more costly. Only earlier this month we saw ISIS take credit for the hack and release of personal details of hundreds of Australian military, political and diplomat
Toowoomba Police are still hunting for a potentially armed suspect after a major police chase in Glenvale last week. The three schools that enacted lockdown (Glenvale Christian School, Darling Downs Christian School, and Glenvale State School) seemingly responded with poise and according to procedure; communicating consistently with all relevant stakeholders as the incident unfolded. Speaking with the Toowoomba Chronicle, Glenvale State School principal, David Saxton, said th
Social Media is now first on scene. Worried about how a quick a crisis can go viral on Facebook and Twitter? They'll seem archaic compared to this new tool.
Meet Periscope - the app that lets the world watch your crisis unfold, not in a matter of minutes like Facebook or Twitter... but literally LIVE from the scene. Two months ago, Twitter bought the up-and-coming social media tool for a casual $100 million. Why the big fuss? Periscope allows users to live stream events fro
As the Prime Minister has acted to address an increasing domestic terror threat at a Federal level, we cannot afford to be complacement in the preparation for our own businesses, should the worst occur. With former ambassador to Indonesia, Greg Moriaty being appointed as Australia's first anti-terrorism coordinator, and Michael Keenan as the nation's first Minister Assisting the Prime Minister for Counter Terrorism, it is obvious that the Federal Government is stepping up it'