Crisis ShieldSep 19, 20193 minWhat to put on your website in a crisis: British Airways strike caseAs an affected customer, I was able to access all the critical information I needed in an easy to digest form. Here's how.
Crisis ShieldAug 20, 20199 minCrisis Review: Oxfam Haiti ScandalThe organisation’s response to the Times article has been quick and comprehensive, they made three critical mistakes...
Crisis ShieldJul 31, 20193 minCrisis Review: Capital One Data BreachBy taking initiative to publish a statement before anyone could break the news, Capital One was able to prevent the spread of misinformation
Crisis ShieldJul 25, 20193 minCRISIS REVIEW: Iran seizure of British Oil TankerOur Crisis Review of the Iran seizure of the British Oil Tanker on 19 July 2019.
Crisis ShieldJul 22, 20195 minHow to protect your brand and reputation during Brexit; a formulaBy Ian Beaumont, Michelle Wang, and James Fitzpatrick The United Kingdom is due to leave the European Union at 23:00 GMT on 31 October 2019, potentially with...
Crisis ShieldJul 10, 20192 minMEDIA RELEASE: Crisis Shield launches London Crisis Team to help protect UK and Australian companiesPictured from left is Allan Briggs (Crisis Shield Managing Director), Tim Pallas (Victorian Government Treasurer), James Fitzpatrick (Crisis Shield Head of O...
Crisis ShieldMay 29, 20194 min#KFCcrisis: How to respond to third-party issues (and how to use humour in your crisis response)By Michelle Wang and James Fitzpatrick What happened In February 2018, KFC branches in the UK ran out of chicken. Customers were the first to report the prob...
Crisis ShieldMay 15, 20194 min#DIESELGATE: How Volkswagen's emissions crisis response backfiredBy Michelle Wang and James Fitzpatrick In 2015, the world became aware that Volkswagen had installed “defeat devices” in 500,000 of its American diesel cars,...
Crisis ShieldApr 23, 20194 minHow brands can respond to trolls on social mediaBy Michelle Wang and James Fitzpatrick Social media provides a platform for businesses to engage with their customers in conversation. It is also increasingl...
Crisis ShieldApr 3, 20194 min5 things to prepare before speaking to the mediaBy Alex Liddington-Cox and James Fitzpatrick There aren’t many assignments more stressful than facing the media when your company is in crisis. Whether it’s ...
Crisis ShieldMar 21, 20194 minHow good was Boeing's crisis communication response? Crisis Case StudyBy Michelle Wang and James Fitzpatrick In late 2018 and early 2019, Boeing made headlines around the world with two of its 737 Max 8 aircrafts suffering fata...
Crisis ShieldMar 18, 20192 minTop 3 things your Crisis Communications Plan should includeBy Alex Liddington-Cox and James Fitzpatrick There are some basic elements that every Crisis Communication Plan should include. Whether you’re an internation...
Crisis ShieldFeb 21, 20193 minTop 10 crises executives are worried about & whyBy Alex Liddington-Cox and James Fitzpatrick Crisis can hit from any direction. But chief executives have a keen eye for certain disasters. Crisis Shield has...
Crisis ShieldFeb 11, 20194 minHow the banks can repair their reputation: Banking Royal Commission Special Part TwoBy Alex Liddington-Cox and James Fitzpatrick AUSTRALIA: The Big Four banks are paying the price in the aftermath of the Banking Royal Commission for failing ...
Crisis ShieldFeb 7, 20195 minHow the banks can repair their reputation: Banking Royal Commission Special Part OneBy Alex Liddington-Cox and James Fitzpatrick Australia: All of the big four banks have had their approach to crisis communication exposed by the Banking Roya...
Crisis ShieldFeb 7, 20192 minThe Honest Words Methodology: Revolutionising how spokespeople interact with mediaBy James Fitzpatrick Our trust in businesses, politicians, and the media is at an extraordinary low level across the world according to the 2018 Edelman Trus...
Crisis ShieldFeb 1, 20192 minHow to turn a crisis into a positive outcome: buffering the backlashBy Michelle Wang and James Fitzpatrick Five years ago, a social media scheduling app called Buffer was hacked and began sending spam messages to audiences of...
Crisis ShieldJan 25, 20192 min3 Tools for Handling the Media in a CrisisBy Alex Liddington-Cox and James Fitzpatrick As any media and communications professional or company spokesperson will know, when a crisis occurs, everything...
Crisis ShieldJan 25, 20192 minCrisis Case Study: UBER and the importance of putting pride asideBy Michelle Wang and James Fitzpatrick In September 2017, the UK Government stopped Uber’s license to operate in and around the London city area. Upon hearin...
Crisis ShieldJan 16, 20193 minCrisis Case Study: Lessons from the Opal Tower CrisisBy Michelle Wang and James Fitzpatrick As residents of Sydney’s now infamous Opal Tower were hoping to return to their apartments on Boxing Day, the building...